Course overview
Violence and aggression can occur in a wide range of health and social care settings—and when it does, it can have serious consequences for people receiving care and for staff. This course provides a practical, structured approach to preventing, recognising and managing challenging situations, helping teams create a safer environment while maintaining professionalism and dignity.
The focus is on building confidence and competence: understanding why incidents happen, communicating effectively under pressure, applying de-escalation strategies, and knowing what to do if behaviour escalates. Where physical skills are included, they are taught with safety, legality and proportionality at the centre.
Who is this course for?
- Frontline staff: carers, support workers, nursing staff and others who may encounter challenging behaviour.
- Supervisors and team leads: those supporting others and managing incidents and reporting.
- Organisations: teams looking to standardise approach, reduce incidents and improve confidence.
What you’ll cover
- Understanding the causes and triggers of violence and aggression
- Recognising early warning signs and the escalation cycle
- De-escalation strategies and effective communication techniques
- Maintaining personal safety, boundaries and situational awareness
- Physical intervention / breakaway skills (where appropriate)
- Reporting, documentation and post-incident actions
- Self-care, stress management and resilience after incidents
How the course is delivered
Our experienced trainers use a blend of classroom instruction, guided discussion, role-play and realistic scenarios so participants can practise techniques in a supportive environment. We understand every setting is different, so private delivery can be tailored to match your policies, environment and the specific risks your teams face.
We offer face-to-face training and can discuss flexible options where appropriate. The goal is to provide training that is practical, evidence-based and directly transferable to everyday work.
To book, choose a date from the list. You can pay by card using Stripe or request an invoice for your organisation.
