Course overview
This refresher course is designed for staff who have previously completed violence and aggression training and need an up-to-date, practical re-cap. It reinforces safe, confident responses to challenging behaviour and helps ensure your approach remains consistent with current best practice and organisational expectations.
The refresher focuses on what matters most in real situations: recognising early indicators, using communication that reduces escalation, applying proportionate strategies, and knowing how to protect yourself and others. Where physical skills are included, they are taught with safety, legality and proportionality at the centre.
Who is this course for?
- Experienced staff: anyone who has completed prior training and needs a formal update.
- Returners: staff coming back to frontline roles after time away.
- Teams: services wanting a consistent, standardised approach across staff groups.
What you’ll refresh
- Understanding common causes, triggers and environmental risk factors
- Recognising early warning signs and revisiting the escalation cycle
- De-escalation strategies and communication under pressure
- Maintaining personal safety, boundaries and situational awareness
- Breakaway / physical safety skills (where appropriate)
- Reporting, documentation and learning after incidents
- Self-care and resilience following challenging events
How the refresher is delivered
The session is interactive and practical, using realistic scenarios and discussion to keep skills current and relevant. For private delivery, we can tailor scenarios to your setting, risks, policies and procedures to maximise transfer into day-to-day work.
To book, choose a date from the list. You can pay by card using Stripe or request an invoice for your organisation.
