Marketing Communications Policy

How we manage relevant training updates, preferences and unsubscribe requests.

Last updated: 14 June 2026

Who this policy is for

Legacy Training Services may send business contacts relevant information about training services, public course dates, customer updates and related service information.

Legacy Training Services, Unit 11 Crownford House, Swan Street, Merthyr Tydfil, CF47 8EU.
Email: info@legacytrainingservices.co.uk.

Why you may receive emails from us

  • you are an existing customer or have booked, attended or enquired about training;
  • your organisation has a relevant training or compliance interest;
  • you subscribed, asked for updates, or gave consent where that is required;
  • you may reasonably expect relevant service updates connected to a booking or customer relationship.

Contact types

We distinguish between corporate or generic business subscribers, named business contacts, sole traders, individuals, and partnerships or contacts where status is unclear. We apply more cautious rules where a contact appears to be an individual, sole trader or unclear partnership contact.

Marketing basis

Depending on the contact and context, communications may be based on a customer relationship, legitimate business interest, consent, or a soft opt-in where appropriate. Contacts marked as service-only, do-not-market, unsubscribed, suppressed, bounced, complained or invalid are excluded from marketing campaigns.

Unsubscribing

Every marketing email includes an unsubscribe option. If you unsubscribe, we stop sending marketing emails to that address. We may retain a suppression record so that the unsubscribe is respected in future.

Email tracking

Marketing emails may include open or click tracking where enabled. Tracking helps us measure campaign effectiveness and improve relevance. You can unsubscribe or object if you do not want to receive marketing communications.

Keeping information accurate

We review contact source, business relationship and preference information where needed. If your details or preferences are wrong, contact us at info@legacytrainingservices.co.uk.

Related policies

Read our Privacy Policy and Cookies & Tracking Policy for more information.